ZESA Holdings, through its subsidiary the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), has alerted customers that they will not be able to purchase electricity tokens.
ZESA Warns Customers: Dates You Won’t Be Able to Buy Tokens on
In a statement issued on Friday evening, ZETDC announced that the prepaid electricity vending system would be undergoing scheduled maintenance for 13 hours. This maintenance will begin on Tuesday, December 31, 2024, at 5:00 PM and conclude on New Year’s Day, January 1, 2025, at 6:00 AM.
To avoid inconvenience, ZETDC urged customers to buy enough tokens in advance to cover their electricity needs during this period.
Official Statement on Scheduled Maintenance
iHarare publishes the full statement below:
Notice On Scheduled Maintenance On The Prepaid Electricity Vending System
ZETDC would like to advise its valued customers nationwide on the unavailability of the prepaid electricity token purchase system from Tuesday 31 December 2024 at 1700 hours to Wednesday 1 January 2025 at 0600 hours. This is to allow for the annual system maintenance on the prepaid vending system.
Customers are therefore advised to purchase sufficient electricity tokens to sustain them during the service disruption period.
We sincerely apologize for the inconvenience caused.
#PrepaidVendingSystem
Notice on Scheduled Maintenance on the Prepaid Electricity Vending System. pic.twitter.com/yf4U88888O
— ZETDC (@ZetdcOfficial) December 27, 2024
Also read: Zimbabweans Outraged As ZESA Explains Cause of Massive Nationwide Power Outage
Recent Nationwide Power Outage
This announcement comes just over a week after Zimbabwe experienced a nationwide blackout.
In a statement dated 18 December, ZESA Holdings attributed the outage to a system imbalance on international power connectors, which disrupted the national grid and affected parts of the Southern African region.
The power failure, which occurred at 12:55 PM during scheduled load-shedding in many residential areas, forced businesses in city centres and industrial zones to rely on backup generators and solar power to maintain operations.
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Source : Iharare